11. Refund Policy
At Coche Ride Logistics, we understand that plans can change, and negotiations may evolve in unexpected ways. We recognize that life and business circumstances can sometimes require adjustments to previously agreed services. While we strive to be flexible and understanding, we also maintain clear guidelines to ensure a fair and consistent approach to refunds.
Refund Process
- Request Window: If you wish to request a refund for services rendered by Coche Ride Logistics, please submit your request within 30-40 days of the original service date. Refunds requested outside this time frame may not be eligible for processing.
- Eligibility for Refund: Refunds are generally considered in situations where services have been overcharged, not rendered as per the agreed terms, or in cases of unavoidable cancellations that fall within the company’s cancellation policy. Requests will be reviewed on a case-by-case basis.
- Processing Time: Once a refund request is received, it may take between 30 to 40 days to process and complete. This time frame allows us to verify details, ensure all conditions are met, and complete the necessary internal procedures. Please be patient during this process, and feel free to reach out to our customer service team for updates.
- Refund Method: Refunds will be issued to the original payment method used for the booking. If the payment was made via bank transfer, credit/debit card, or another online payment method, the refund will be processed accordingly.
- Non-Refundable Charges: Please note that certain charges, such as administrative fees, late cancellation penalties, or non-refundable service fees, may not be eligible for a refund. These will be clearly communicated to you at the time of booking or during the negotiation process.